Refund and Cancellation Policy

Purpose

This refund policy is to comply with the relevant legislation under which Thadomal Shahani Centre for Management (TSCFM) is bound to ensure a transparent, effective and efficient refund process.

Scope

This refund policy applies to all course fees received by TSCFM or a third party acting under contract on behalf of TSCFM. It applies equally to all the payments received either directly or indirectly from the students.

Policy Statement

A student of TSCFM is eligible for a refund of his/her fees under the following situations/conditions:

1. Health Issues

This policy is applicable for students who are unable to continue with the course because of a sudden medical or mental health emergency that has affected the paying capacity of the student or his/her parents. To start the refund process under this situation, a student must first apply for the refund and submit a medical certificate and a no-income certificate.

2. Disability

This policy is applicable for students who are unable to continue with the course because of a severe injury or an accident that has affected the student’s ability to attend the course physically. To start the refund process under this situation, a student must first apply for the refund and submit a medical certificate and a no-income certificate.

3. Death of an immediate family member

This policy is applicable for students who are unable to continue with the course because of sudden death in the family. To start the refund process under this situation, a student must first apply for the refund and submit a death certificate of the deceased and documents that indicate the relationship of the deceased with the student. In this case, the student’s spouse, children (son or daughter), and parents are considered as his/her immediate family members.

4. Relocation

This policy is applicable for students who want to relocate to a different city or town where TSCFM doesn’t have a presence, thus making it difficult for the student to continue with the program physically. To start the refund process under this situation, a student must first apply for the refund and submit a rent agreement or house agreement and a transfer letter.

5. Government Employment

This policy is applicable for students who secure a government job after the admission process is completed or during the course. To start the refund process under this situation, a student must first apply for the refund and a submit a copy of the call letter or appointment letter.

Refund Process

The refund process will be initiated based on the following two scenarios:

  1. If a student applies for a refund before the course begins, he/she is eligible for a full refund amount.
  2. If a student applies for a refund after the course begins, he/she will be eligible for a refund amount calculated based on his/her attendance on a pro-rata basis.

In both the cases, the decision of the management shall be final.

Steps to start the refund process

1. Application

Write and submit an ‘Application for Refund’ to the respective department with proper reasons and attach all the supporting documents.

2. Meeting

You will have a one–on–one discussion with the department member for further processing of your request.

3. Application Processing

The office of Dean will review the reasons and the supporting documents for the refund and then decide to approve the request by mailing the requisite approval to the finance department.

4. Approval

After the approval letter is received, the finance department will initiate the refund process.

Time taken for the refund

The refund will be processed within 5- 7 days after getting the approval from the Dean’s Office. However, the process may take longer in case of incorrect information or inadequate documentation. The refund process may also take time in case of busy sessions or holidays.

Refund Method

Refunds will be delivered through the same payment method as it was done originally i.e. if the amount was paid through a credit card or Net banking facilities, then the refund amount will be refunded to the credit card or the net banking account.