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HDFC ties-up with Accenture or digital transformation

June 03, 2022

HDFC ties-up with Accenture or digital transformation
The housing finance major has collaborated with Accenture to transform its lending business carefully. The transformation exercise is pointed toward making HDFC’s lending lifecycle paperless and agile. 

The collaboration will revamp HDFC’s client experience and business processes to provide greater operational ability and efficiency, and drive business growth. 

A key element of the program is a cloud-native lending platform with digital workflows for every step of the customer journey including application, credit handling, credit underwriting and decisions, disbursement, and loan servicing. It leverages a machine learning-based decision engine aimed at improving risk mitigation and driving agility by standardizing the credit underwriting process, Housing Development Finance Corporation (HDFC) said in a statement on Thursday. 

Renu Sud Karnad, overseeing chief, HDFC said, “The continuous market disturbance in the home loan industry requires an engaged obligation to computerized drove rehash of client encounters, which we accept will be vital to driving future development.” 

Moreover, a mobile application with a specially designed, gamified user experience will help HDFC’s large sales field force and channel partners track business leads and service customers in real-time, it added. 

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