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PNB launches IVR based UPI 123PAY

June 13, 2023

PNB launches IVR based UPI 123PAY
Punjab National Bank (PNB) has launched an IVR-based UPI solution, UPI 123PAY, in line with the Digital Payment Vision 2025 of a cashless and cardless society. The bank made this announcement via a press release.

The Unified Payments Interface (UPI) is a 24-hour payment channel that allows customers to make secure, real-time payments. Until until, the solution was only available via smartphones or the Unstructured Supplementary Service Data (USSD) service, and it was reliant on adequate internet connectivity. The UPI 123PAY solution would broaden the functionality and make it easier for phone users and those in areas with limited internet connectivity to conduct UPI transactions.
 
IDFC First Bank, City Union Bank & NSDL Payments bank have gone live on IVR payments. Solutions are supported by Ultracash & Tonetag.
 
While registration of your account with UPI 123PAY, you have to setup a 4-6 digit UPI PIN.
 
Customer have to enter UPI PIN every time he makes the transactions.

UPI PIN is a 4-6 digit pass code you create/set during first time registration with the Mobile App/IVR/any other channel. You have to enter this UPI-PIN to authorize all bank transactions. (Note: Banks issued MPIN is different from the UPI UPI-PIN) Note: Please do not share your UPI-PIN with anyone.
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