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Postal banking services will be available on WhatsApp

June 20, 2022

Postal banking services will be available on WhatsApp
As the Centre looks to make more services under its wing digital, it is now mulling making the banking services of India Post available on Whatsapp.

The government is mulling tying up with WhatsApp for a range of allied services and a partner with the postal service itself may also be in the offing, a report by The Economic Times said.

Initially, India Post Payments Bank services on WhatsApp are likely to be limited to checking account balances and requesting opening new accounts.

“A pilot project will be run over the next 60 days with services of IPPB such as balance enquiry, request for a new account, changing pin and password being tested out,” one of the people in the know told the publication.

Some customers will also be able to withdraw cash, make deposits and update PAN/ Aadhar in the initial phase, the publication reported.

In future, if the partner with India Post works out, booking couriers, opening salary accounts and making doorstep disbursal of payments will also be explored.

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