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PSBs have to be very fast with public dealing
August 09, 2023
Citing increased workload, a parliamentary committee has said public sector banks have to be very fast with public dealing besides being absolutely updated on the latest technology.
In its latest report, the panel also said the pattern of recruitment examination needs to be changed from time to time taking into account the nature of the work of the bankers so that accuracy and speed of the prospective candidates are properly evaluated.
“The philosophy of speed and accuracy required by bankers are changing from time to time. Around 10 years back, the workload and the nature of work perhaps did not need any speed or accuracy.
“But today, speed and accuracy play a very important role owing to the hundreds of central and state schemes being executed by the bankers and the nature of pro-poor schemes launched by the government,” the Department-Related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice has said.
The Committee emphasised that because of the technology being used nowadays, whether it is e-banking or online banking, “public sector banks have to cater to large number of customers including the Jan-Dhan Yojana account holders and hence bankers have to be very fast with public dealing and also absolutely updated on the latest technology”.
“They should not face any kind of glitches and slow down in the process of service delivery,” said the panel’s 131st report on the “Review of Functioning of Recruitment Organisations of Government of India”.
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