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Security Bank, Consolsys ink partnership for banking automation

November 25, 2022

Security Bank, Consolsys ink partnership for banking automation
Security Bank Corporation and Malaysian-based banking automation company, Consolsys, recently formalised its partnership to transition the Bank’s current branch bank banking management system to a state-of-the-art digital, cloud-based omni-channel platform, as it transforms its branch experience and continues to deliver world-class, differentiated BetterBanking service.

Consolsys has been providing banking automation services in Asia since 1999 with a presence in Malaysia, Philippines, Indonesia and Brunei. They will replace the Banks’ current tellering, lobby management and Signature Verification System (SVS) with the Mosaic Voyager, a cloud-based omni-channel delivery system that reduces inefficiencies, increases overall productivity, and provides an avenue for increased touchpoints.

“As the Bank transitions from traditional to new and scalable digital cloud-based services, we will be able to service customers faster and provide them with our signature BetterBanking service powered by innovative digital banking technology. Implementing Mosaic Voyager is a key enabler as we transform our branches to deliver customer-focused differentiated experiences” says Lucose Eralil, EVP and Head of Enterprise Technology and Operations.

Security Bank has fast-tracked its transition to the Mosaic Voyager service with a plan to complete the implementation across all its branches by Q3 2023. Once fully implemented, this new comprehensive and transformative system will enhance the Bank’s capability to provide a truly differentiated customer experience to transacting customers, enhance operational efficiency, and propel the Bank forward in its digital banking transformation.

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