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Security Bank, Consolsys ink partnership for banking automation
November 25, 2022
Consolsys has been providing banking automation services in Asia since 1999 with a presence in Malaysia, Philippines, Indonesia and Brunei. They will replace the Banks’ current tellering, lobby management and Signature Verification System (SVS) with the Mosaic Voyager, a cloud-based omni-channel delivery system that reduces inefficiencies, increases overall productivity, and provides an avenue for increased touchpoints.
“As the Bank transitions from traditional to new and scalable digital cloud-based services, we will be able to service customers faster and provide them with our signature BetterBanking service powered by innovative digital banking technology. Implementing Mosaic Voyager is a key enabler as we transform our branches to deliver customer-focused differentiated experiences” says Lucose Eralil, EVP and Head of Enterprise Technology and Operations.
Security Bank has fast-tracked its transition to the Mosaic Voyager service with a plan to complete the implementation across all its branches by Q3 2023. Once fully implemented, this new comprehensive and transformative system will enhance the Bank’s capability to provide a truly differentiated customer experience to transacting customers, enhance operational efficiency, and propel the Bank forward in its digital banking transformation.
Important Links:
- 4-IN-1 Professional Diploma in Banking, Financial Services & Insurance (PDBFSI): https://tscfm.org/courses/4-in-1-professional-diploma-in-banking-financial-services-insurance-pdbfsi/