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Zebra technologies to digitize Banking processes

August 02, 2022

Zebra technologies to digitize Banking processes
Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced First Tech Federal Credit Union (First Tech) has selected Reflexis for Banking to increase staff effectiveness and productivity and to elevate customer service.

First Tech will digitize audit processes resulting in greater insights and visibility into staff workload, proactive task management and enhanced communications in all their Experience Centers.

Zebra’s Reflexis for Banking provides branch staffing optimization and mobile tools for improved employee engagement. The solution simplifies work for branch employees and increases time spent directly with customers, driving productivity and improved client loyalty. First Tech will also digitize inspection processes, which will provide a digital audit trail that reduces task duplication and optimize resource allocation for managers and staff.

“We chose Zebra’s Reflexis for Banking solution for its ease of use and ability to improve compliance within our Experience Centers,” said Holly Hoekman, Director, Training & Optimization at First Tech Federal Credit Union. “With the support of our Experience Center Leaders and Business Support teams, and the added visibility into the completion of tasks on a daily basis rather than at month’s end, we will be able to realize our compliance benchmarks and provide even greater service to our customers.”

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