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Govt taking to WhatsApp to deliver citizen services faster

February 14, 2022

Govt taking to WhatsApp to deliver citizen services faster
WhatsApp, the moment messaging application, is being more and more deployed by central and state government agencies to ship organizations to residents.

While Covid-related companies are akin to reserving vaccination slots, discovering different assets, and finding various resources dominate the record, various different use instances have also been launched on the WhatsApp platform.
These embrace a 24×7 helpline of the National Commission for Women for expected moms, West Bengal’s chatbot for residents and farmers to section organizations like proportion playing cards, lodge grievances and get data on paddy procurement, and Mumbai municipal corporation’s MyBMC Assist to present administrative companies to residents and vacationers.
More than 400,000 widespread companies’ centres also use the WhatsApp chatbot, which will be programmed to reply in a number of local dialects along with Hindi and English.
The central authorities MyGov Corona Helpdesk, launched a final to present vaccination-related info, along with reserving a vaccination space to obtain the certificates, which has been one of the crucial standards among the numerous WhatsApp chatbot-based companies.
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